Terms of Service

1. Definitions

In these Terms of Service:

• "ChainPilot", "we", "us", "our" refers to the operator of the platform, a limited liability company organized under the laws of the State of Wyoming, USA
• "Platform" refers to the ChainPilot supply chain management application, website and all related services
• "Client", "you", "your" refers to the individual or business that has applied for and been granted access to the platform
• "Subscription" refers to your paid access plan (Starter, Pro or Pilot)
• "Content" refers to data, documents, files and information you upload or connect to the platform

2. Eligibility

You may create an account and start using ChainPilot directly. By registering you confirm that:

• You are at least 18 years of age
• You are using the platform for business purposes, not as a consumer
• You have the legal authority to enter into this agreement on behalf of your business
• The information you provide when registering is accurate and kept up to date

ChainPilot is built for businesses selling on Amazon FBA and/or Shopify that source products from suppliers. You are welcome to use it outside that profile, but some features may be less useful to you.

We reserve the right to suspend or decline service to any account at our sole discretion, including where use breaches these Terms.

2.1 Sanctions and export controls

ChainPilot is a US company, and you may only use the platform if US law allows us to provide it to you. By registering, you confirm that you are not:

• Located in, ordinarily resident in, or organized under the laws of a country or region under comprehensive US sanctions — currently Cuba, Iran, North Korea, and the Crimea, so-called Donetsk People’s Republic and Luhansk People’s Republic regions of Ukraine — or in Russia or Belarus
• On a US government restricted-party list (such as OFAC’s Specially Designated Nationals List), or owned or controlled by someone who is

You also agree not to use the platform, or give anyone access to it, for or on behalf of such a person, country or region. The current official list of US sanctions programs is at ofac.treasury.gov. We will immediately suspend any account that breaches this section.

3. Account and onboarding

When you create an account:

• You choose your own login credentials during registration
• The first time you log in, you are asked to accept these Terms and our Privacy Policy. Your acceptance is recorded as described in Section 8.5
• Access to the platform begins immediately, subject to the plan you select
• You agree to keep your login credentials secure and not share them with unauthorized parties
• You are responsible for all activity that occurs under your account
• You must notify us immediately of any unauthorized use of your account

4. Subscription plans and pricing

ChainPilot is offered on the plans published at chainpilot.app. The plan you select at registration, its price and its inclusions are shown to you before you confirm payment, and are the terms that apply to your subscription.

All prices are in USD and exclude applicable taxes. Pricing is subject to change with 30 days written notice to active subscribers. Any change takes effect no earlier than the end of your current paid period.

4.1 AI-dependent pricing

ChainPilot relies heavily on artificial intelligence in the background to power its supply chain automation, and our ability to provide the platform depends on our continued access to third-party AI models and APIs. Because of this, our pricing is directly tied to, and subject to change based on, the cost and availability of AI services in the market. Should AI market prices change such that we need to adjust our subscription fees, we will always notify active subscribers at least 30 days in advance of any such change taking effect.

4.2 Free trial

New accounts on the Starter plan begin with a 7-day free trial. The trial includes the features of the Starter plan at no charge and does not require a payment method to start.

• The trial runs for 7 days from the moment the account is created
• No payment method is collected to begin the trial, and no charge is made during it
• The trial does not convert into a paid subscription automatically — at the end of the 7 days, access to the platform pauses until you choose a plan and enter a payment method
• You are charged only once you select a plan and confirm payment; billing then follows Sections 5 and 6
• One trial per business. We may decline or end a trial where it is being used to circumvent paid access

4.3 Discounts and free periods

We may offer discount codes or a reduced or free price, for example alongside a separate service agreement with you. Your discount, its amount and how long it lasts are shown in Account settings → Billing.

• A discount with an end date ends on that date
• A discount without an end date, including one tied to a separate service agreement, continues until we end it. We will give you at least 30 days written notice before it ends, stating the end date and the price that applies from then
• No payment method is needed while your price is $0. To keep using ChainPilot after a free period ends, add a payment method before the end date. If you don’t, access to the platform pauses on that date until you add one, and your data is kept while your account is paused
• Discount codes have no cash value and cannot be transferred or combined with other offers unless we say so. We may stop offering a code to new accounts at any time; this does not change discounts already applied

5. Payment terms

• Subscriptions are billed monthly in advance on the date your subscription begins
• Payment is processed via our secure payment provider (Stripe)
• All fees are non-refundable except as expressly stated in Section 9 (Cancellation and Refunds)
• If payment fails, we will notify you and provide a 7-day grace period to update payment details
• After the grace period, access to the platform may be suspended until payment is resolved
• You are responsible for any applicable taxes in your jurisdiction

6. Billing period

Subscriptions are billed monthly in advance and run month to month. There is no minimum term, no long-term contract and no cancellation fee — you may cancel at any time, as described in Section 9.

7. Permitted use

You may use the platform to:

• Manage inventory forecasting and reorder planning for your own business
• Track shipments and manage supplier communications for your own orders
• Generate cash flow forecasts and P&L reports for your own business
• Manage purchase orders and payment workflows with your own suppliers

You may not:

• Share your account access with third parties outside your organization
• Use the platform to manage supply chains for businesses other than your own without a separate agreement
• Reverse engineer, copy or attempt to replicate the platform or its underlying technology
• Use the platform for any unlawful purpose or in violation of any applicable law
• Attempt to gain unauthorized access to any part of the platform or its infrastructure
• Upload malicious content, viruses or any code designed to disrupt the platform
• Resell, sublicense or otherwise commercialize access to the platform

7.1 Using ChainPilot AI

ChainPilot AI, including the AI teammate you name and choose a face for, is always an AI, never a person. Please treat it the way you would treat a colleague and use it for your business. You and your team members may not:

• Send it abusive, harassing, hateful or sexual messages
• Try to make it ignore its rules, reveal its instructions or settings, or act outside your own account
• Use it to create content that is illegal, deceptive or harmful, or anything prohibited by the usage policy of Anthropic, which powers it
• Flood it with automated or excessive requests, or use it for purposes unrelated to your business

We may limit, pause or switch off ChainPilot AI for a user or an account that misuses it, and suspend the account under section 2.

8. Third-party integrations

8.1 Amazon Selling Partner API

To use Amazon-connected features, you must authorize our application through Amazon's standard OAuth flow. By doing so:

• You confirm you have the right to authorize access to the relevant Seller Central account
• You agree to our use of that data as described in our Privacy Policy and Data Protection Policy
• You can revoke access at any time through Amazon Seller Central
• We are not responsible for any changes Amazon makes to its API that affect our service

8.2 Shopify

To use Shopify-connected features, you must install our app through the Shopify App Store or authorize via OAuth. The same principles apply as above.

8.3 Purchase order workflow

ChainPilot provides an automated purchase order workflow to help you manage inventory replenishment. The following terms govern how this workflow operates:

• Recommendations only: ChainPilot calculates and suggests reorder quantities based on your sales velocity and days of cover settings. These are recommendations only — you retain full control over whether to place any order.
• Explicit client approval required: No purchase order is ever sent to a supplier without your explicit approval. You must review and confirm every order before it is transmitted. By approving an order you accept full responsibility for that purchasing decision.
• Authorization to act: When your account moves to the Pro or Pilot plan, the account owner signs, once, an authorization for ChainPilot to send emails, purchase orders and other documents to your suppliers, freight forwarders, 3PL warehouses and inspection companies on your behalf. On the Pilot plan it also covers ChainPilot AI acting on auto-pilot within the limits you set. ChainPilot sends nothing to your partners until it is signed.
• Sent on your behalf: When you approve a purchase order ChainPilot sends it to your supplier strictly as your agent and on your explicit instruction. The purchase order clearly identifies you as the purchasing party. ChainPilot is not a party to any resulting contract.
• Partner emails: ChainPilot emails your suppliers, freight forwarders, 3PL warehouses and inspection companies on your behalf from a ChainPilot address. Their replies, including invoices, come to your ChainPilot forwarding address, and ChainPilot sends a copy to your account email. That copy is your record. Invoices remain addressed to you as the purchasing party, never to ChainPilot. You may also forward emails to your ChainPilot forwarding address. ChainPilot never connects to, or signs in to, your email account.
• No guaranteed delivery: ChainPilot does not guarantee that any email will be delivered, or delivered on time, and it is not a replacement for keeping your own records. You remain responsible for keeping the business, tax and customs records the law requires you to keep.
• Bank details: ChainPilot does not verify bank details. Always confirm any change directly with your partner, using contact details you already trust, before you pay. ChainPilot may flag emails that mention changed bank details, but it may miss some, and a missing warning does not mean an email is genuine.
• No payment facilitation: ChainPilot does not process, hold, route or facilitate payments of any kind. All payments are made directly between you and your suppliers outside of ChainPilot entirely. ChainPilot never handles, receives or transmits funds.
• Document storage: Payment proofs, invoices and shipping documents you upload or that are automatically filed from emails sent to your ChainPilot forwarding address are stored securely in your account for your reference only. ChainPilot does not verify, validate or take any responsibility for the accuracy or authenticity of any document.
• Not a contracting party: ChainPilot is not a party to any transaction, purchase order, contract or agreement between you and your suppliers, freight forwarders or inspection companies. All commercial relationships exist solely between you and those third parties.
• No liability for supplier actions: ChainPilot is not responsible for supplier performance, product quality, pricing, freight delays, customs issues or any outcome of your supplier relationships.
• No liability for recommendations: ChainPilot is not responsible for stockouts, overstock situations, financial losses or any business impact arising from reorder recommendations, inventory calculations or alerts provided by the platform. You are solely responsible for all purchasing decisions.

8.4 Supplier invoice notifications

When a supplier invoice reaches your ChainPilot forwarding address and ChainPilot detects it:

• Notification only: ChainPilot notifies you that an invoice has been received and displays relevant details (amount, supplier, due date) in your dashboard. This is a convenience notification only.
• Invoice addressed to you: The invoice is always addressed to you directly as the purchasing party. ChainPilot is never named as the invoiced party.
• Payment is your responsibility: You are solely responsible for verifying invoice accuracy, approving payment and making payment directly to your supplier. ChainPilot plays no role in the payment process.
• Document filing: ChainPilot may automatically file a copy of the invoice in your account under the relevant purchase order for your records. A copy is also sent to your account email.

8.5 Unverified information and your confirmations

Some guidance in the platform, such as Amazon's carton and pallet limits for each marketplace, comes from public sources that change over time. ChainPilot marks information it could not verify against an official, up-to-date source as not verified.

• Confirmation required: Before ChainPilot uses unverified information in an action for you, for example in an email to your supplier or freight forwarder, you are asked to confirm it. You can also choose to send without it.
• Your responsibility: By confirming, you agree that you have checked the information or accept it as it is, and you take full responsibility for its use in that action and for any consequences.
• Automatic actions: Actions ChainPilot takes without a confirmation from you, such as messages sent by ChainPilot AI or orders placed on auto-pilot, do not include unverified information.
• Electronic signature records: ChainPilot records your acceptance of these Terms, the authorization signed for the Pro or Pilot plan, and each confirmation as an electronic signature: your name and email address, your account, the date and time (UTC), your IP address and browser, and the exact statement you agreed to. You agree that these records are valid evidence of your agreement.

9. Cancellation and refunds

9.1 Cancellation by you

• You may cancel at any time from Account settings → Billing, or by emailing hello@chainpilot.app. No notice period is required.
• You will retain access until the end of your current billing period, and no further payments will be taken
• No refund is issued for partial months
• Your data will be retained for 90 days after cancellation, after which it will be permanently deleted

9.2 Cancellation by us

We may terminate your account with 30 days notice for any reason. We may terminate immediately if:

• You breach these Terms of Service
• You fail to pay after the 7-day grace period
• We reasonably believe your use poses a security or legal risk

In the event of termination by us without cause, we will provide a pro-rata refund for the unused portion of your current billing period.

9.3 Refund policy

Every plan comes with a 30-day money-back guarantee. If you are not satisfied, email hello@chainpilot.app within 30 days of your first payment and we will refund that payment in full. The guarantee applies once per customer. After the 30-day period, no refunds are issued except as required by applicable law.

10. Intellectual property

10.1 Our IP

The ChainPilot platform, including its software, design, algorithms, inventory models and all related intellectual property, is owned exclusively by ChainPilot’s operating company. Your subscription grants you a limited, non-exclusive, non-transferable license to use the platform for the purposes described in these Terms. You do not acquire any ownership rights.

10.2 Your data

You retain full ownership of all data you upload to or connect with the platform, including your inventory data, product information, supplier details and business data. We claim no ownership of your data. You grant us a limited license to process your data solely to provide the service.

10.3 Feedback

If you provide feedback, suggestions or ideas about the platform, you grant us the right to use that feedback without obligation or compensation to you.

11. Confidentiality

Both parties agree to keep confidential any non-public information shared in the course of using the platform or receiving services. This includes your business data, supplier relationships, pricing and operational details. We will not disclose your confidential information to any third party except as required to provide the service or as required by law.

12. Limitation of liability

The platform is provided to help you make better supply chain decisions. However:

• Inventory forecasts, reorder recommendations and cash flow projections are estimates based on historical data — they are not guarantees of future performance
• We are not responsible for stockouts, overstock situations, supplier failures, freight delays or any business losses arising from decisions made using the platform
• We are not responsible for the actions of your suppliers, freight forwarders or inspection companies
• Our total liability to you for any claim arising from use of the platform shall not exceed the total fees paid by you in the 3 months preceding the claim
• We are not liable for any indirect, incidental, special or consequential damages including lost profits, lost data or business interruption

13. Service availability

• We aim to maintain 99% uptime but do not guarantee uninterrupted service
• Scheduled maintenance will be communicated at least 24 hours in advance where possible
• We are not liable for downtime caused by third-party services (Amazon API, Shopify API, internet infrastructure)

14. Indemnification

You agree to indemnify and hold harmless ChainPilot and its officers, directors, employees and agents from any claims, damages, losses or expenses (including reasonable legal fees) arising from:

• Your use of the platform in violation of these Terms
• Your violation of any applicable law or regulation
• Any dispute between you and your suppliers, freight forwarders or other third parties
• Any inaccurate information you provide to us or enter into the platform

15. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, USA. Any dispute arising from these Terms or your use of the platform shall first be attempted to be resolved through good faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in the State of Wyoming, USA before resorting to litigation.

16. Changes to these terms

We may update these Terms of Service from time to time. We will notify active clients by email at least 30 days before material changes take effect. Continued use of the platform after the effective date of changes constitutes acceptance of the updated terms. If you do not agree to the changes, you may cancel your subscription in accordance with Section 9.

17. Entire agreement

These Terms of Service, together with our Privacy Policy and Data Protection Policy, constitute the entire agreement between you and ChainPilot regarding your use of the platform, and supersede any prior agreements or understandings.

18. Severability

If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

19. Contact

For questions about these Terms of Service: